Job

Service Desk Specialist 

Contract to hire

Atlanta, GA

Are you seeking an opportunity that is designed to offer you growth in your tech career? Solve problems with both hardware and software issues?

This is the perfect role for someone who has been providing technical support to their customers/colleagues mostly in person, but also over various tools like email, phone and messaging. This is not a scripted call center role, this a role for a true tech geek who loves to solve problems and showing off their professional communication chops!

The Technical Help Desk Specialist provides a focal point for all employees when contacting the I.T. department for hardware or software support, serving as a first point of contact and a primary source of resolutions and expertise for all the organization’s internal technology needs. In addition to managing internal support requests, a Service Desk Specialist is a key contributor to a steady stream of enterprise level project work.

• Work on a team comprised of Tier 1 and Tier 2 specialists
• Enjoy engaging with people in person while walking through their issue in real-time
• Work with ticketing system
• Software Support
• Hardware Support (PC's, Laptops, Mobile)
• Enterprise Apple Support (Macbooks, iPads, iPhones)
• Day Shift - Monday through Friday

PLEASE NOTE: This is a Direct W-2 Opportunity. Corp-to-Corp is NOT an option.

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