Job

Customer Experience Director

Atlanta, GA

Customer Experience Director

Direct Hire

Atlanta, GA

 

Tier4 Group has been retained by our client to hire a Customer Experience Leader.  Due to significant revenue growth over the past 5 years, which has also resulted in an expanded geographic footprint and customer base, our client desires to bring in a leader focused on the customer and sales experience.  This is a newly created role and team.

 

The Customer Experience leader will drive results across all departments and regions and help define what the company should be measuring and implementing to drive customer and sales satisfaction in a completely new and different way.  The focus is not simply on providing a better experience than the competition, but to provide the best customer experience imaginable in the industry – akin to flying first class on the best airline or staying at a five star resort.  Every part of the customer experience should feel special, faultless, and unlike any experience a customer in this industry has ever seen.

 

Requirements:

·         Building customer experience/ white glove service teams from scratch or revamping an existing team.

·         Experience building teams in a customer focused industry (hospitality, retail, services, goods, etc.) that serves tens of thousands of customers.

·         Insurance experience a plus, but not required.

·         Process improvement/strategic road mapping

·         Create and maintain personalized interactions with customers.

 

Our client’s philosophical foundation is strong.  They have created a completeness and simplicity in approach to how they do business.  Their commitment to service level standards is unwavering and our client has undergone a major technology and tools transformation, with more projects on the roadmap which will also enhance the customer experience.  

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Contact Info

2600 Abbey Court
Alpharetta, Georgia 30004

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