Job

IT Field Support Specialist

Suwanee, USA

Title: IT Field Support Specialist

Location: Suwanee, GA

 

*Full-time, permanent position

*Sponsorship not available for this role

 

Our client is a high-growth, entrepreneurial, Managed Services Provider. They offer unparalleled opportunities to advance your career and join a team of friendly, high energy professionals who love what they do! They are seeking an IT Field Support Specialist who loves PEOPLE and provides TOP NOTCH customer service! The IT Field Support Specialist will provide onsite technical support to clients in an efficient, effective, and accurate manner. This role will supplement the support desk operations by working as a member of the local team to provide support delivery to clients (75% onsite with clients and 25% onsite in the office). 

 

Job Duties/Responsibilities

·         Onsite installation, maintenance, and repair of a designated client and/or company equipment

  • Technical resource for onsite, pre-scheduled CSAs (client support appointments)
  • Act as onsite point of contact for clients
  • Maintain communication with clients to ensure proper follow-up on issues through to resolution
  • Provide desk and queue support when not on onsite field assignments
  • Administrative tasks such as ensure proper recording, documentation, and closure of work tickets, including time entries.
  • Maintain and update internal technical documentation of both company and clients
  • Preserve and grow knowledge of support procedures, products, and services
  • Recommend procedure modifications or improvements
  • Utilize excellent customer service skills and exceed customer expectations
  • Maintain company provided tools and test equipment and ensure proper calibration and working order

 

Additional Duties and Responsibilities

  • Participate in on-call/after-hours support rotation which can include weekends
  • Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests

 

Required Education/Experience

  • B.S. degree in related field, or equivalent experience
  • 5 years+ experience working in an MSP/CSP environment
  • Advanced broad range technical troubleshooting and issue resolution skills and experience
  • Hardware: pc hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
  • Software: Windows PC OS and Server OS, Citrix, VMWare, MS Office products, Mac OS
  • Good experience with Windows Server Support
  • Knowledge of, and experience with, terminal server environments, networking, LAN, WAN, UTMs
  • Ability to communicate technical information, both verbal and written, to a wide range of users
  • Strong customer services skills
  • Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining a clear focus on all priorities
  • Experience working in a fast-paced, friendly, and team orientated environment
  • Excellent oral and written communication skills
  • Strong organization skills and acute attention to detail
  • Enjoys working with people to solve problems and learn new things
  • Must have a reliable personal vehicle

 

Additional Qualifications:

Certifications in A+, Security+, Network+ are strongly desired, but not required. Candidates must be willing to earn these certifications within an agreed upon timeframe.

 

Why Work With Them?

  • They provide products and services that are genuinely good for their clients by simplifying computer technology management. By working with them, their clients report less stress, increased productivity and greater security of their computer network and technology. They take great pride in providing extreme value for money, excellent customer responsiveness and service and all their services are backed by a no-hassle, pay for performance, money-back guarantee.
  • They aggressively market and communicate their products and services to retain and attract new clients. They also have excellent name recognition in their industry, an abundance of client testimonials and clients that simply follow our recommendations.
  • They believe in training. They’ll coach you to make sure you succeed, and they have an extensive list of training resources and tools to make your work effective and efficient.
  • They genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually “gets it” and takes care of their customers AND their employees, you’ll love working there.
  • Mediocrity is NOT an option. Those who are true professionals at the top of their game will love working in an environment where high standards are expected. Whiners, complainers, drama queens and those with an “entitlement” attitude should not apply.

Benefits:

  • Competitive Salary
  • Medical, Dental, and Vision- Insurance
  • Life/AD&D company paid
  • Performance-based service metrics
  • Paid holidays
  • One week + 2 personal days PTO first year, expanded plan after that
  • Career advancement opportunities and career planning/certifications
  • Incentive Plan for Employee and Client Referrals
  • Technical certification & leadership training
Apply for this Position
Contact Info

2600 Abbey Court
Alpharetta, Georgia 30004

Accolades

Learn about the Technology Advisory Partnership Program (TAPP)

For those in need of trusted advice and strategic guidance from experienced and respected IT industry leaders, check out the TAPP Program from Tier4 Group.

 

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