Job

Manager II, Cerner Business Support Applications

naples

Manager II, Business Support Applications

Direct Hire

Naples, FL

 

JOB SUMMARY

The purpose of this position is to support our mission to help everyone live a longer, happier, and healthier life. Specifically, the I.T. Manager will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manager II, Business Support Applications

·         Manages the day to day operations of the Business Applications teams.

·         Must have experience building and maintaining Cerner Millennium.

·         Must have experience with patient accounting, access management, registration, scheduling, HIM, Open Engine, and CCL for reporting and troubleshooting purposes.

 

Department Standard

·         Responsible for the overall direction, coordination, and evaluation within areas as assigned.

·         Management activities of direct report inclusive but not limited to; performance appraisals, assisting with professional growth and coaching, daily operational activities to support business operations, and disciplinary actions.

·         Prepare detailed presentation of systems and applications designs, pricing, and analysis for day to day operations as well as projects and expansion.

·         Oversees vendor relationships.

·         Evaluate existing systems, identify deficiencies, and make performance recommendations.

·         Perform analysis and capacity planning and assessments for organizational systems and applications to meet corporate objectives.

·         Participate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

·         Create and maintain detailed project plans, scope of work, and technical documentation in regards to enterprise systems and applications.

·         Provide research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization.

·         Develop and recommend strategies from growth, security and functional enhancements.

·         Works with various IT groups for corrective action and compliance to security standards.

·         Participate in design and strategy meetings for assigned projects for the enterprise and provide timely project updates to customs and management.

·         Recommend and draft procedures and guidelines for areas of responsibility.

·         Chair meetings to include Vendors and other corporate groups as needed.

·         Mentor and coach peers and other departments on operations processes and technologies as needed. Performs employee evaluations.

·         Serves as the first line of escalation for all identified issues within assigned area.

·         Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of information system applications, networks, and support.

·         Develop and manage to a set of meaningful metrics that demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and annual basis.

·         Responsible for coordinating aspects of planning, system testing, design, development, implementation, maintenance and evaluations of business information systems.

·         Manage the support resources and processes for assigned applications to ensure that software/interface issues are addressed on a timely basis and that all enhancements and new release are implemented based upon priority and vendor support windows.

·         Participate in Disaster Recovery planning, implementation, and testing.

 

EDUCATION, EXPERIENCE AND QUALIFICATIONS

·         Minimum of a Bachelor’s Degree in Business, Technology, or related field. Prefer a Master’s Degree in Business, Technology, or related field.

·         Minimum of 8 years of experience required.

·         Minimum of 5 years of supervisory experience required.

·         Excellent verbal and written communication skills.

·         Ability to solve complex problems in a timely manner.

·         Accurate with good attention to detail.

·         Ability to work under own initiative / self-motivated.

·         Experience working in a large cross-functional team environment.

·         Supervisory skills – Demonstrated ability to lead people and produce results through others.

·         Experience with information technology optimization.

·         Must have a working knowledge of the industry. This includes but is not limited to configuration management principles and practices, software development lifecycle, and network/application security practices.

·         Strong understanding of Cerner products and services (inpatient and outpatient), HRIS, ERP, and Teletracking.

·         Must have experience working with evaluating clinical workflows and providing recommendations to improve efficiency.

·         Experience improving end user satisfaction while upholding departmental policies and procedures.

·         Must have the ability to work nights and weekends as needed to support the business.

·         Must have an understanding of testing methodologies.

·         Must have experience working as an intermediary between technical and non-technical teams.

·         Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

·         Certification: None required.

 

Apply for this Position
Contact Info

2600 Abbey Court
Alpharetta, Georgia 30004

Tier4 Group Hiring Guide 2019

Download Our Hiring Guide

We’re offering a great resource to help you make the best decisions when it comes to hiring technology talent in the Atlanta, GA area.

Our Hiring Guide will provide you with City Data, Hiring Trends, Salary Guidance and more.

Put your best foot forward and download our Hiring Guide today.

Your Hiring Guide is almost ready!