Manager II, Cerner Business Support Applications


Manager II, Business Support Applications

Direct Hire

Naples, FL



The purpose of this position is to support our mission to help everyone live a longer, happier, and healthier life. Specifically, the I.T. Manager will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).



Manager II, Business Support Applications

·         Manages the day to day operations of the Business Applications teams.

·         Must have experience building and maintaining Cerner Millennium.

·         Must have experience with patient accounting, access management, registration, scheduling, HIM, Open Engine, and CCL for reporting and troubleshooting purposes.


Department Standard

·         Responsible for the overall direction, coordination, and evaluation within areas as assigned.

·         Management activities of direct report inclusive but not limited to; performance appraisals, assisting with professional growth and coaching, daily operational activities to support business operations, and disciplinary actions.

·         Prepare detailed presentation of systems and applications designs, pricing, and analysis for day to day operations as well as projects and expansion.

·         Oversees vendor relationships.

·         Evaluate existing systems, identify deficiencies, and make performance recommendations.

·         Perform analysis and capacity planning and assessments for organizational systems and applications to meet corporate objectives.

·         Participate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

·         Create and maintain detailed project plans, scope of work, and technical documentation in regards to enterprise systems and applications.

·         Provide research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization.

·         Develop and recommend strategies from growth, security and functional enhancements.

·         Works with various IT groups for corrective action and compliance to security standards.

·         Participate in design and strategy meetings for assigned projects for the enterprise and provide timely project updates to customs and management.

·         Recommend and draft procedures and guidelines for areas of responsibility.

·         Chair meetings to include Vendors and other corporate groups as needed.

·         Mentor and coach peers and other departments on operations processes and technologies as needed. Performs employee evaluations.

·         Serves as the first line of escalation for all identified issues within assigned area.

·         Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of information system applications, networks, and support.

·         Develop and manage to a set of meaningful metrics that demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and annual basis.

·         Responsible for coordinating aspects of planning, system testing, design, development, implementation, maintenance and evaluations of business information systems.

·         Manage the support resources and processes for assigned applications to ensure that software/interface issues are addressed on a timely basis and that all enhancements and new release are implemented based upon priority and vendor support windows.

·         Participate in Disaster Recovery planning, implementation, and testing.



·         Minimum of a Bachelor’s Degree in Business, Technology, or related field. Prefer a Master’s Degree in Business, Technology, or related field.

·         Minimum of 8 years of experience required.

·         Minimum of 5 years of supervisory experience required.

·         Excellent verbal and written communication skills.

·         Ability to solve complex problems in a timely manner.

·         Accurate with good attention to detail.

·         Ability to work under own initiative / self-motivated.

·         Experience working in a large cross-functional team environment.

·         Supervisory skills – Demonstrated ability to lead people and produce results through others.

·         Experience with information technology optimization.

·         Must have a working knowledge of the industry. This includes but is not limited to configuration management principles and practices, software development lifecycle, and network/application security practices.

·         Strong understanding of Cerner products and services (inpatient and outpatient), HRIS, ERP, and Teletracking.

·         Must have experience working with evaluating clinical workflows and providing recommendations to improve efficiency.

·         Experience improving end user satisfaction while upholding departmental policies and procedures.

·         Must have the ability to work nights and weekends as needed to support the business.

·         Must have an understanding of testing methodologies.

·         Must have experience working as an intermediary between technical and non-technical teams.

·         Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

·         Certification: None required.


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Contact Info

2600 Abbey Court
Alpharetta, Georgia 30004

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