Manager I, End User Device


Manager I, End User Device

Direct Hire

Naples, FL

The purpose of this position is to support our mission to help everyone live a longer, happier, and healthier life. Immediate opening for a Manager over an End User Device team located in Naples, FL!  The right person will have experience leading a small team of End User Device Support Analysts, a stable career history, and excellent coaching and mentoring skills!


Duties and Responsibilities – Other duties may be assigned.

·         Responsible for the overall direction, coordination, and evaluation within areas as assigned.

·         Management activities of direct report inclusive but not limited to; performance appraisals, assisting with professional growth and coaching, daily operational activities to support business operations, and disciplinary actions.

·         Prepare detailed presentation of systems and applications designs, pricing, and analysis for day to day operations as well as projects and expansion.

·         Oversees vendor relationships.

·         Evaluate existing systems, identify deficiencies, and make performance recommendations.

·         Perform analysis and capacity planning and assessments for organizational systems and applications to meet corporate objectives.

·         Participate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

·         Provide research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization.

·         Mentor and coach peers and other departments on operations processes and technologies as needed. Performs employee evaluations.

·         Serves as the first line of escalation for all identified issues within assigned area.

·         Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of information system applications, networks, and support.

·         Develop and manage to a set of meaningful metrics that demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and annual basis.

·         Responsible for coordinating aspects of planning, system testing, design, development, implementation, maintenance and evaluations of business information systems.

·         Manage the support resources and processes for assigned applications to ensure that software/interface issues are addressed on a timely basis and that all enhancements and new release are implemented based upon priority and vendor support windows.

·         Participate in Disaster Recovery planning, implementation, and testing.


Education, Experience, and Qualifications

·         Minimum of a Bachelor’s Degree in Business, Technology, or related field. Prefer a Master’s Degree in Business, Technology, or related field.

·         5+ years of supervisory experience required.

·         MS Office and Windows 10, VMWare Horizon environment. The company will be moving to VDI (experience with VDI strongly preferred).

·         Experience with information technology optimization.

·         Experience improving end user satisfaction while upholding departmental policies and procedures.

·         Must have the ability to work nights and weekends as needed to support the business.

·         Must have experience working as an intermediary between technical and non-technical teams.

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Contact Info

2600 Abbey Court
Alpharetta, Georgia 30004

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