Salesforce Business Analyst (CPQ)

Natick, MA

Senior Business Analyst/Admin- Salesforce

Long Term Contract

Hybrid Remote/Onsite in Natick, MA

 The Business Applications team provides platform, business process, and technology expertise to support our global systems, both back office and front office tools, by designing / improving business processes, managing complex implementation projects, providing user support, and training, and keeping the business application landscape up and running 24/7. In addition, the Business Applications team helps optimize the use of all business applications implemented in a cost-effective manner, to support and enhance overall success.


What You Will Work On:

• Production support for modules within Salesforce. Work on a day-to-day basis with key business contacts to ensure any bugs found in Salesforce are fixed. Work with Salesforce development team to code items business are requesting.

• Project support for implementation of additional modules, integrations with Salesforce. Part of the future project team for implementing Service Cloud, Pardot, and Ecommerce will be part of this role.

• Help define Salesforce roadmap based on business priorities.

• Collaborate with business stakeholders to understand their requirements and translate them into Salesforce solutions.

• Create and maintain detailed documentation of Salesforce configurations, customizations, and processes.

• Provide training and support to end-users, ensuring they can effectively use Salesforce.

• Technical Support – Provided in conjunction with Sales Cloud and CPQ Delivery teams and Global IT Operations.

• Stay up to date with Salesforce updates, best practices, and industry trends to recommend improvements and optimizations.

• Continuously seek opportunities for process improvements and automation within Salesforce.

Top Skills Required:

• Required 4-6 years of experience within Salesforce

• CPQ and Sales Cloud required, Service Cloud is a bonus

• Experience grooming Jira tickets, and maintaining ticket backlog

• Demand management – establishing rules and processes around gathering IT requests from business stakeholders, prioritizing, comparing against current capacity and scheduling timelines to deliver

• Skilled in all areas of Project and Program Management including requirements definition, process documentation, configuration and build management, test processes, change management

• Comfortable working with and managing vendor relationships

• Ability to understand and work within appropriate budget allocations

Apply for this Position
Contact Info

1602 Abbey Court
Alpharetta, Georgia 30004

Subscribe to Our Newsletter