Jobs

Service Processor Analyst

Franklin, WI

Our Fortune 100 client in Franklin is seeking a Service Processor Analyst to focus on verifying and remediating our current data to ensure it aligns with new processes. The project's overall goal is to create additional security and better align with new procedures. The ideal candidate will have a basic understanding of Financial Services products, strong communication skills, and the ability to multi-task while handling a high volume of calls with great attention to detail.


Primary Duties & Responsibilities


  • Becoming proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Registered area.
  • Researches and evaluates possible solutions to semi-complex problems that require identifying root cause and some deviations from procedures
  • Takes ownership of issues and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers
  • Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients
  • Embraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities, and understands risks and impacts that the transaction has on the client or policy
  • Embraces change by keeping an open mind to new ideas, and readily adjusts to new or changing processes. 
  • Embraces continuous improvement by identifying opportunities for improvement
  • Fosters a professional relationship with our clients to enhance brand loyalty
  • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
  • Multi-tasks between phone and casework/transactional duties with a high degree of accuracy and quality 


Qualifications


  • Basic understanding of Financial Services products
  • Strong written and verbal communication skills
  • Ability to multi-task and handle high volume of calls/caseload with the greatest possible degree of accuracy
  • Strong organization skills with the ability to prioritize tasks. 
  • Ability to welcome change and embrace continuous improvement in a fast-paced work environment
  • A strong desire to continuously learn and improve
  • Strong problem-solving skills and ability to provide options
  • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
  • Ability to navigate multiple systems and applications to complete standard requests
  • Successful completion of any required training


Apply for this Position
Contact Info

1602 Abbey Court
Alpharetta, Georgia 30004

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