Jobs

Field Technician

CA, USA

Field Technician, IT

Direct Hire or C2H

Central California – Clients are located between Sacramento and Los Angeles

 

Our client, a leader in the emergency response space, is adding to their growing team in Central CA! The Field Technician is the primary on-site support for most basic installation and troubleshooting activities at their customer sites. The right person will be able to work on-call and have customer facing experience. The company will provide you with a car to use for travel to client sites!

 

Summary:

75% of your time will be focused on -

·       Serves as the primary on-site support for basic installations, site visits, and assisting more senior staff with site surveys and more complex installations and troubleshooting.

·       Services primarily hardware and software system components and any necessary upgrades and basic maintenance.

·       Assists senior staff with equipment inventory, staging, and configuration.

·       Logs and tracks all service order activity, maintains history records, and related problem documentation.

·       Consults with senior team members and their liaisons to understand software and hardware errors.

 

And the other 15-25% will be –

·       Coordinates with the assigned Project Manager, VP of Implementations services, and/or Field Service Manager for daily and weekly schedules.

·       Promptly notifies Project Manager, Field Service Manager, and customer of any schedule changes or delay.

·       Communication will be required in-person, by phone, and in writing at the discretion of the Field Service Manager.

·       Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.

·       Other duties as assigned.

 

Requirements:

·       Work a flexible schedule that may include evenings and weekends

·       Ability to report onsite at the client site in assigned territory within 2 hours of notification

·       Frequent domestic travel paid by NGA (85% - once you gain seniority/expertise with the technologies)

·       Possess a valid state driver’s license

·       Work in confined spaces

·       Identify wire and cable colors

·       Communicate effectively with customers and technical personnel/leadership

·       MUST be able to pass a complete background check

 



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Contact Info

1602 Abbey Court
Alpharetta, Georgia 30004

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