Senior Manager PMO And Service Delivery

Dallas, TX

Our Dallas-based Tech client is looking to add a Senior Manager-PMO And Service Delivery. You will be responsible for managing all the Technology team’s solution delivery. As a Senior Manager, you will be a key member of the leadership team responsible for planning, developing, releasing, and supporting customer solutions

 This is a full-time and flexible hybrid onsite position in Dallas. If you are looking for a great team environment with a collaborative culture, a business casual environment, and flexible working hours - this client has been consistently voted one of Dallas' best places to work!

What we are looking for:

·     2+ experience as a PMO or similar role working in a project management environment

·     5+ years of experience in Agile development including strong experience and practices with Scrum and Kanban methodologies

·     Ability to provide and manage time-based tracking and estimating (not just Story Point tracking)

·     Ability to perform ad-hoc analysis of data and make recommendations based on this data

·     SLA experience

What you will be doing:

·     Managing the overall company project and service delivery process, collaborating with other department leaders to define, prioritize, and develop projects.

·     An obsession in using metrics to inform, direct, and improve efficiency of SLAs, OLAs, projects, teams, and management.

·     Continuously evaluating projects and project metrics to ensure they are estimated well, adhering to budgets, meeting deadlines and meeting company SLAs.

·     Ensuring that technology-related projects are delivered on time and within budget and working with teams to mitigate when in jeopardy.

·     Ensures that targets agreed to with service delivery requirements are aligned with SLA measures and continually work to achieve these metrics.

·     Ensures that service performance and project reviews are regularly performed, and any required actions are taken.

·     Analyzing financial data, including project budgets, risks, and resource allocation to direct managers and teams.

·     Ensures that management is sufficiently informed as to the volume, impact and cost of SLAs and OLAs execution.


Top compensation

Hybrid schedule- They are looking for someone to come in the office on a hybrid schedule as you will be a leader within the organization

Health, Dental, 401K Etc. (top health and dental plans)

Working with an organization voted one of the top places to work in Dallas

Apply for this Position
Contact Info

1602 Abbey Court
Alpharetta, Georgia 30004