Job

Field Services Specialist

NV, USA

Are you a Field Services Specialist with strong communication and presentation skills, with the ability to multitask, prioritize, and manage time effectively, while interfacing directly with customers on a day-to-day basis?


Serving as a Field Services Specialist, you will be responsible for engaging with operations, IT, and facilities leaders at customer sites to resolve platform issues that arise from time-to-time, while partnering with team members to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities. You will also be responsible for engaging with administrators and end-users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities.



This is a full-time, permanent opportunity to work for one of the country's most unique and fast-growing IOT companies and work remotely from home in Nevada (when not onsite with customers)! This opportunity also requires some domestic travel. This role comes with competitive compensation, health insurance, life insurance, and a corporate bonus. You will be working for an innovative technology company that saves lives every day!


Requirements

·       High school diploma, college degree preferred

·       Experience interfacing and interacting with customers, primarily onsite

·       Experience ensuring platforms are operational by making sure end-users and administrators are comfortable using platforms as well

·       Experience reporting, providing feedback to back to multiple teams and utilizing ticketing systems (such as Zendesk) to resolve issues


If you are seeking an opportunity to advance your career as a Field Services Specialist with an innovative, transformative, growing company, please apply for immediate consideration. 




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Contact Info

1602 Abbey Court
Alpharetta, Georgia 30004

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